Litmus

Cancellation & Refund Policy

Last updated: 23 July 2026

  • Every plan is a one-time payment — nothing auto-renews, so there's nothing to cancel.
  • All fees, including unused Credits, are non-refundable.
  • You can delete your own account and data any time from Dashboard → Danger zone.
  • Inactive accounts (no sign-in for 12 months) are deleted automatically.

1. There's nothing that auto-renews

Every plan on Litmus — pay-as-you-go, monthly, yearly, or a Credit top-up — is a single, one-time payment processed through Razorpay. Buying a monthly or yearly plan grants that plan's Credits immediately; nothing is charged again automatically when the period ends. There is no subscription to cancel, because nothing recurs on its own. If you don't want to keep using Litmus, you simply don't buy again — you don't need to do anything to "cancel".

2. Refunds

All fees are non-refundable, including Credits you haven't used yet. This applies to every plan type — single scans, monthly/yearly plans, and top-ups.

3. Failed or duplicate payments

If a payment fails on Razorpay's side but an amount is debited from your account, don't attempt the payment again — contact us with your transaction details and we'll investigate and correct it. Transactions are handled entirely by Razorpay; see its own refund and payment policies for how it processes failed or disputed payments — we're not responsible for losses caused by a failure of the Razorpay platform itself.

4. Account closure

You can permanently delete your account and all associated data yourself, at any time, from Dashboard → Danger zone — this takes effect immediately and can't be undone. You can also email us from the address associated with your account (below) to request closure. Either way, closing your account doesn't entitle you to a refund of any Credits already purchased. Accounts with no sign-in for 12 consecutive months are deleted automatically by a scheduled job, on the same terms.

5. Shipping

Litmus is a digital service — no physical goods are shipped, so no shipping policy applies.

6. Contact us

Questions about a payment or cancellation: contactaivirex@gmail.com.
Full terms: see the Terms of Service.